NBACL Learning Institute Business Plan

Developing More Inclusive Communities

Our Expertise
Launch Your Strategic Initiative

The Situation

New Brunswick has an increasing need for a larger, stronger pool of trained workers to ensure the proper care and support for people with disabilities. A new training approach was needed to establish and maintain a broad network of qualified professionals. The New Brunswick Association for Community (NBACL) wanted to explore a business plan for an NBACL-supported learning institute offering formalized training to support workers, employers, and educational institutions.

Our Approach

Stiletto collected 3,000 data points to develop a comprehensive five-year business plan to provide NBACL with a roadmap for launching a learning institute. Data collection included one-on-one consultation with key stakeholders and a review of market trends, exemplary jurisdictions, and existing NBACL programming.


The business plan focused on vision and positioning, programming development, financial positioning, human resources requirements, marketing and branding, and business and client development.


The Results

The engagement resulted in a number of impacts:

We wanted to do an analysis to make sure that developing the Inclusive Communities Institute would be a worthwhile pursuit for our organization. What we got exceeded our expectations. Stiletto delivered a really detailed business plan. We now know how to monetize this and have some clear objectives and outcomes. It has really helped build a strong case of support for our meetings with donors to raise the essential funds to pursue the Institute. It was such a positive experience that we've actually brought Stiletto on to continue to support us as we embark into year one of the Institute. Sarah WagnerExecutive Director | New Brunswick Association for Community Living